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Darkzzy77's avatar
Darkzzy77
Rising Novice
5 days ago

My Email Has Been Hacked and can’t recover the account, Please Help

I had my email hacked years ago, My EA account was linked to the email and I no longer can get access to the email to change the information needed to verify it, I have personal information tied to the account. I can’t request to do anything because the security questions was changed and they added a second email and phone number to the account preventing me from recovering the account.. Ive been waiting for 6/8hours for a response from the support team and all I’ve been getting is links that continuously Loop me around and mislead me, Can i talk with someone from EA support thats not a Bot or NPC please and thanks. 

8 Replies

  • so I can login to the "account" and make all security changes but can't unlink it from my old email from 20 years ago that probably doesn't even exist anymore... great

  • DisasterSin's avatar
    DisasterSin
    Rising Newcomer
    5 days ago

    and here i thought i was the only one who lost access to old email. 

  • Same i have personal things on that my account along with purchase history

     

  • Darkzzy77's avatar
    Darkzzy77
    Rising Novice
    4 days ago

    Thats what i’m starting to observe from all the posts and unanswered problems sadly, I left my laptop on for over 24hours waiting for them to answer my “case” and sat in a 99+ queue the entire time, Decided to just give up and will no be supporting EA in anyway, absolutely disappointed with how they operate and handle things.. isn’t professional at all

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