My PSN is linked to an unknown EA account!! Help!!!!!!!

Question

Hello!!! I need serious help !!! Please help me!

Hello , I just purchase and installed Spolit Fiction on my PSN: Nedda_E

But it said I can't start the game because my account needs to update login password.

However when I use my PSN login email:[edit: email address removed] to login to EA.com, I found that this email is not linked with any PSN account. And my PSN account is linked to an unknown email I never used!!! I want to unlink my PSN account from that EA account (83*****@disabled.ea.co) which I never used!!!!

What can I do now? Because I can't find anyway that to login to that EA account (83*****@disabled.ea.co) I never used, I can't unlink my PSN: Nedda_E and relink my PSN to my EA account (Both use email: [edit: email address removed]), why this is happening?? Can you help me!!!!!!!!! Please!!!!!!!!!!!!!!!!!!!!!!!!

ea_queenbee · Answer

Hey 0ef2b2fb780a6745,
It looks like your PlayStation account is linked to an old disabled EA account. You can restore it by resetting the password via the original email address attached, but otherwise I'd recommend reaching out to our live support team. They can take a look at this for you.

0ef2b2fb780a6745 · Answer

Hello!! I've tried to resetting the password two times but after login I still can't login to my EA account and it still ask me to resetting my password!!!!! Can you ask someone to help check my account please!!!!!&nbsp;

0ef2b2fb780a6745 · Answer

I 've scanned the QR code to reset my password two times (you can check my password history) but in the game when I try to play online to connect to EA account it still shows you need to reset your password and the QR code. I'm mad!!!

ea_queenbee · Answer

It sounds like you're either not using the right email address, or you've since made another EA account with it. In either case, at the bottom of the article I've shared there's a link to our live support team.

0ef2b2fb780a6745 · Answer

hello the problem is solved. Please help to remove the topic to protect my account info. thanks!

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My PSN is linked to an unknown EA account!! Help!!!!!!!

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