PSN LRin713 Linked to Disabled EA Account

I’m trying to play UFC 5 online on my PS5, but I’m running into a frustrating issue. When I try to link my PlayStation Network account with PSN ID: LRin713, to my EA account , also LRin713, I get an error message about something being disabled. It says lime Ob***@disables.ea.com or something . (I posted the screenshot)

The thing is, I haven’t played any EA games or linked anything since probably 2012, and as far as I know, the account I’m using now is the only EA account I’ve ever had. I think it got disabled b/c of inactivity. But I am logged into it right now posting this so the whole thing doesn't make sense. I tried chatting with EA support but bc of connection issues I left the chat, and now the chat feature just doesn't even come up.

Because of this, I can’t play UFC 5 online, and there’s no way for me to unlink or fix it myself. I can’t access the supposed “old” EA account because I’m pretty sure it doesn’t exist or it’s the same one I’m already using.

Can someone from EA help manually unlink my PSN LRin713 from this disabled account, or clarify what’s going on? I just want to be able to play online again.

Thanks in advance.