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KH0RR_VIII's avatar
KH0RR_VIII
Newcomer
20 hours ago

RE: Account Linking Inquiry-No Response

Hello EA Community,

I initially contacted EA Support via live chat on April 17 regarding an issue with previous platform links (PlayStation Network) on my EA Account. The support agent informed me that I would receive a follow-up via email within 72 hours and that the team handling my request will be able to further resolve my issue.

On April 20, I received an email from the EA Customer Experience team, and I replied to it promptly with a detailed reexplanation of my issue.

However, it has now been a month, and I have not received any further response. I also sent a follow-up email requesting an update, but still haven't heard anything back.

I’m genuinely confused and frustrated by the lack of communication. I’ve never experienced such a long delay with EA Support before. I've been patient, but this level of delay should be unheard of. What's going on?

Could someone from EA team please look into this or if anyone else from the community is experiencing or has experienced similar issues?

Thanks in advance.

account info
account linking
advice
ea help

2 Replies

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    20 hours ago

    Hi there. You'll need to open a new case with an advisor so they can check the status. Do not resume an existing case as that pulls it from the queue and delays a response. Instructions for opening cases can be found here.

  • KH0RR_VIII's avatar
    KH0RR_VIII
    Newcomer
    18 hours ago

    I followed your advice and opened a new case in reference to my existing case. The advisor in the live chat was able to check the status and mentioned that the issue was already raised however, no additional update was found or provided. 

    They mentioned that I'll be contacted again within 72 hours via email, although I'm not quite confident I'll be getting further than my original case judging from my current experience. 

    What other options would I have at my disposal in getting help? What should I do if I don't hear back from the Customer Experience team after a considerable amount of time again?

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