Community ManagerHey there,
To get this fixed you will need to contact EA Help Support. If you didn't get any replies via email, please try contacting them via chat. When doing so, to make sure the chat pop-up shows up, please disable any ad and pop-up blockers.
How to chat with EA Help
- Log in to your EA Account.
- Select the topic that best describes your issue. If an advisor can help, a contact option will be available under your help topic.
- Select Chat with us or Start chat.
- Fill in the contact form with your:
- first name
- last name
- platform
- subject (a short description of your issue)
- attachments (e.g. screenshots, documents, links).
- Select Send.
- A chat window will open when you’re transferred to an advisor.
After you contact us, we’ll create a case for you. You can view it and keep track of updates in My Cases. You’ll be notified of changes to your case via email.
I hope this helps,
I have done exactly all of this and that didn't help.
As I explained I made a Cases and waited a whole day on the screen for both cases which at the time told me the wait time was 4 or 2 minutes. I did not get any email or even a phone call when I sat at for a whole 24 hours waiting for any form of communication.
I even checked right now and I still can't get anyone to help me because the Live Chat options are nowhere to be seen.
Community Manager
Community Admin
