Account falsely banned. Live Chat is extremely rude.
Dear EA Team,
I’ve been trying to look for help for the past 3 months now and still no luck. My Apex account has been Hijacked and got banned for Gameplay Enhancement which I was most definitely not using. 3 days ago, I got the message that My username has been changed. Turned off 2 step verification.Password changed. I managed to secure my account. So I tried to appeal for the Ban with 100% proof that I was hacked, I always get the same message that my appeal has been declined. I feel like not a real Human being is looking into my Situation. So I had to Chat with an Agent to help me out, because the Email Us option is missing. This was his response. See Attachments. Why am I being treated like this? I really didn’t deserve to be treated like this. I’ve spent over 3k hours playtime and $10k plus on Apex Legends and still get punished for supporting the game. The sad part about this entire Situation is that I mainly play on Console because I thought I wouldn’t run into Cheaters on Console. The real Cheaters on Console are still not banned. So I am asking kindly to look into my problem.
Best Regards
