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Eirecjk's avatar
Eirecjk
Rising Novice
2 months ago

Rog Xbox Ally X - Battlefield 6 - Account Error

Hi, 

I have an Xbox Series X, with Xbox Game pass ultimate (including EA Play). I also purchased phantom edition of Battlefield 6 and can play with no issues on Xbox Series X. 

I recently purchased the Rog Xbox Ally X, updated fully according to all specs, downloaded EA Play, logged in to my account (which is linked to my Xbox account), However, whenever i launch the game it launches ok, and cut scene plays, but i am getting error message as below which then does not allow me to continue into the game:

ACCOUNT RESTRICTED
Your EA Account is restricted from accessing online features....
ERROR CODE: 1:86001S:-1763645290O:4128769Q 

I have tried 'repairing' the install, i have uninstalled and reinstalled the game twice now, but cannot proceed. I have raised help requests on it with no reply, and i cannot seem to 'talk' to a physical person about specifics in my account. and to be clear, nor am i / have never been banned...also i am still 100% able to play the game with no issues on my Xbox Series X using the same account. 

PLEASE HELP! 

account info
account linking
ea help

14 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi there. Did you purchase the game for PC or subscribe to EA Play Pro? Having an Xbox Game Pass Ultimate subscription does not give you access to the PC version of Battlefield 6, unfortunately.

  • Eirecjk's avatar
    Eirecjk
    Rising Novice
    31 days ago

    I purchased the full game (phantom version) on Xbox. I would have thought that it would have allowed me to play on the Xbox Ally X that being the case? Even so, it let me download and launch the game…but just getting the Account Restricted message…I assume it’s an account problem?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    31 days ago

    Apologies. I wasn't quite right about that. The ROG Ally X will only play games that are an Xbox Play Anywhere game. That is select Xbox and PC titles. Unfortunately, Battlefield 6 is not one of them. Hopefully, it gets added sometime in the future. You can find out more about this here.

  • Eirecjk's avatar
    Eirecjk
    Rising Novice
    31 days ago

    Ok thank you for clarifying. If I were to purchase the game again for the Xbox Ally X, would my account still track process across both platforms?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    31 days ago

    Your stats would not carry over unfortunately.

  • Eirecjk's avatar
    Eirecjk
    Rising Novice
    31 days ago

    Thats disappointing. Considering it’s the same account. 

  • Eirecjk's avatar
    Eirecjk
    Rising Novice
    30 days ago

    Just wondering if you could clarify the cross progression? I found numerous articles that state that if you buy the game on multiple platforms, and assuming you have the same EA log in, that cross progression should be possible?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    30 days ago

    I found out you should be able to carry over progression. Apologies for not knowing that previously. Have you tried using Xbox Remote Play? Also, which mode(s) are you trying to play?

  • Eirecjk's avatar
    Eirecjk
    Rising Novice
    29 days ago

    I had been trying to play any mode really, it wouldn’t let me past the ‘connecting’ screen. I would be happy even to play REDSEC. But as I say. Wouldn’t let me past the initial screen where you press A to start. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    27 days ago

    Did you specifically try using Xbox Remote Play?

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