Unable access to my EA account and Ps5 linking issue

Hi RTGRLLL​, 

Thanks for explaining what's been happening that's blocking you from getting your verification codes. 

Do you have your backup codes kept safely tucked away? When you set up 2FA, the system prompts you to view backup codes and write them in a safe place. These backup codes can be used if, for any reason, you can't retrieve the login codes at that moment. They'll work in their place, and you can use them to log in and update the email address registered to the EA account. 

If you didn't save the backup codes at the time, you'll need our support team's help updating the account information. Please contact our support team, and they'll do their best to help you recover your account. 

- EA_Lanna

I don’t have my 2FA codes. I contacted the support team about this, but my messages still don’t appear in my case files, and I haven’t received any response. I’d really appreciate it if you could help me.

If you reach out to me via email, I’ll be able to communicate with you more easily and we can resolve the issue. It’s a bit urgent, please.