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20251422's avatar
20251422
New Novice
26 days ago
Solved

unknown ea account linked to my psn!

an unkown ea account linked to my psn! when i wanted to link my ea account it, said it already had an ea account (ca*****@onychommails.ru) linked to it wich is strange didn't play on the playstation...
account info
account linking
ea help
login issue
  • EA_Lanna's avatar
    EA_Lanna
    26 days ago

    Ok, thanks 20251422​, that helps.

    As you were able to play EA games online from the same PSN ID before, it means your EA account was linked up. It sounds like the EA account has been compromised, which is why the email isn't recognizable to you. 

    Our support team can help you recover the EA account. Please get in touch with our support team directly. 

    👉 Click on this link to start your support case 👈 Let me know if you can see the live chat option. 

    In the meantime, I'll share an EA Help guide that shares advice on what to do for hacked accounts:

     

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    26 days ago

    Ok, thanks 20251422​, that helps.

    As you were able to play EA games online from the same PSN ID before, it means your EA account was linked up. It sounds like the EA account has been compromised, which is why the email isn't recognizable to you. 

    Our support team can help you recover the EA account. Please get in touch with our support team directly. 

    👉 Click on this link to start your support case 👈 Let me know if you can see the live chat option. 

    In the meantime, I'll share an EA Help guide that shares advice on what to do for hacked accounts:

     

    - EA_Lanna

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