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BeiJiXPolaris's avatar
BeiJiXPolaris
Rising Novice
24 days ago

Wrongly banned, unable to submit an appeal trapped in an endless loop

Dear EA,

I was wrongfully banned while playing Battlefield 6. But when I tried to appeal, I couldn’t create a case or submit an appeal on EA Help because I use a @163.com email address (your website may have blocked this email provider, and accounts using this type of email cannot reach live customer support either—moreover, EA Help’s live agents cannot submit appeals or create cases on my behalf).

The case list is completely empty!

I’ve contacted your live support multiple times using my secondary account, but they were unable to resolve this issue.

I need to state clearly: this is a special situation that requires your team to proactively intervene with manual review and contact me directly via my email. I cannot make your team aware of this issue or get it processed through EA Help at all.

I have also recorded a video as proof that I did not cheat or deceive you in any way. In the second video, you can also check the case number I mentioned—I’m certain you won’t be able to find that case number. Please review it.

Please understand this: if I want to submit an appeal, I must ensure the email linked to my account can properly communicate with you. But if I want to switch to an email that can contact you, I first need to get my ban lifted. This is a endless loop！

No matter what, you should guarantee users the right to appeal—instead of leaving them completely voiceless!

Dear sir please do not reply to me with template responses or tell me to seek help through EA Help again. What I need is a real solution.

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5 Replies

  • kgvoyntl7lqh's avatar
    kgvoyntl7lqh
    Rising Novice
    24 days ago

    You can directly change your email in the user center, or contact customer service to change it for you. If you have no ban records, you can reach out to online customer service and they should help you. However, if you are in China, a VPN might be required.

  • BeiJiXPolaris's avatar
    BeiJiXPolaris
    Rising Novice
    24 days ago

    Thank you for the suggestion, but I have a ban record and I am unable to appeal. My network connection is fine.

  • kgvoyntl7lqh's avatar
    kgvoyntl7lqh
    Rising Novice
    23 days ago

    The appeal cannot be submitted because you are using a 163 email. You need to contact customer service to change your email.

  • BeiJiXPolaris's avatar
    BeiJiXPolaris
    Rising Novice
    23 days ago

    Thank you, but if I try to contact online customer service, they will refuse to help me change my email for 'security reasons' because my account is banned.

  • Ironwookie84's avatar
    Ironwookie84
    Seasoned Newcomer
    12 days ago

    This is an absolute farse and a complete lack of care for the paying customer.  They are incompetent,  ineffective, inefficient and im so fed up with the **bleep** they have put me through as well.  Im considering taking it to the media a lawyer anyone who will actually listen and offer some kind of justice and resolve in regards to being falsely accused of committing any kind of offense that violates their fragile and corrupt policies . Something should be done about this absuse of power and mistreatment of a paying customer. 

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