Depends where you are, EU and UK can push this through ECC and Ombudsman. Due to their vagueness and lack of clarity in responses, you have some leeway for a formal complaint. In the UK they aren't allowed to automatically ban without a human review and under GDPR (UK data protection) you can request all evidence, screenshots and logs. Which they are legally bound to.
EU Directive 2019/770 EU Fair access to paid digital services
Consumer Rights Act 2015 UK Digital content must be as described
GDPR Article 22 EU/UK Right to human review on automated decisions
Unfair Trading Regs EU/UK Bans must not be arbitrary or misleading
ADR / ODR EU/UK Free dispute resolution channel
If their evidence contained full screenshots of my desktop then alarm bells would certainly ring, as I personally have access to a lot of personal data on my pc, if that was being sent in screenshots without my knowledge then I'd be raising a legal claim instantly under safeguarding laws.
THAT was some good information, live in Sweden and if that is the case, then we all that have been wrongly banned, should use that?
YES!!!
Do not wait. You are in no way shape or form getting a resolution through EA themselves. They will absolutely NOT help you. I have been banned for more than 10 days now waiting for help. If you can use EU protection. DO IT.
How does that work?
Everyday it says "transfered" like 3 different times... But no more information than that..
I have been unbanned.
"Under my rights as an EU user, I am formally requesting access to all data, evidence, and logs held in relation to the recent account action, in accordance with Articles 15 and 16 of the GDPR. This includes any system detections, telemetry, or visual data (such as screenshots or captures) used in determining the enforcement. The purpose of this request is to allow review and to demonstrate that the flagged activity was not malicious. Please confirm whether any images, memory dumps, or kernel-level logs were collected, and provide a copy or detailed description as required by EU data protection law."
This should be treated as a DSAR (Data subject access request), and they may ask for identification also under GDPR. They are legally bound to this within scope of operating in the EU, and can only decline if it's exposing company secrets. Even so, they can obfuscate any data in that scenario. I'm a software engineer in Retail Banking, so have to do training on this constantly.
And if they don't provide anything. Then what?
i did this too, i has an actual person email me after this and i explained everything to him, following day my accounts unbanned
