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Swaggindragon's avatar
Swaggindragon
Rising Newcomer
27 days ago

Updated profanity filter

So lovely that now for a SECOND time my name has been blocked by the profanity filter. My username used to be SwagginDragon, until one day I noticed I could not chat in-game (BFV). Did some digging and realized that somehow that got flagged by the filter, so I had to update my name. Somehow Swaggindragon (with a lowercase d) was fine, so I changed it to that. 

Fast forward to now when the filter has apparently been updated AGAIN and my username is blocked AGAIN. I would love an explanation to why 'Swaggindragon' would be blocked in any case. I looked up both 'swaggin' and 'dragon' and both together and there is not a single possibility of that being used in a profane or discriminatory way.

I'm sure I would be told "sorry change your name"... but is there any way to get usernames removed from this insane filter?

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1 Reply

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    20 days ago

    Hi Swaggindragon​, 

    Hmmm, I'm not sure why that name is getting blocked. No idea what's happening there. 🤔 

    I did a bit of digging and found this in the Content Moderation part of the EA Positive Play Charter:

    If we get something wrong, in text, image, or voice moderation, we want to know about it. For text, name, image or voice filtering let us know at https://help.ea.com/en/help-tools/appeal-filtering-decision/. 

    Try popping in an appeal to that link. That should help get this in front of the team that can look into this for you.

    - EA_Lanna

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