Urgent issue regarding my account

Hello community,

Please, I want somebody’s from the community, or any person related to EA to help me regarding my issue with my account. Yesterday, I received an email from EA where it was mentioned that my account is permanently banned, but no reason was mentioned (below, at the attachments, is a screenshot of the email). I tried to contact them through email and EA Help, but they declined my case. I have no idea why they banned me, and they even though say I may contact them, still they are declining my request and not giving me an opporunity to receive an answer regarding this issue. Please, note that the account that is banned is another account, I created this account in order to be able to express my issue in the forum page, cause it would not let my do it from the banned account.

Please, I want your help in order for me to know what to do in order to receive an clarification regarding this ban, cause I have done nothing wrong, and I want ti understand what has happened, what can I do to solve this problem, and I may prove and show everything that may be needed to get my account back.

In hope somebody can give my some clarification. 
Thank you, Henry.