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5weetyPepper's avatar
5 months ago
Solved

Where is the option to contact live chat support? Does it even still exists?

A few days ago I tried to login into my old account to unlink steam. The problem is ea doesn't send me 2fa verification code. I contacted support and they sent me this link and said to reach live chat support (Screenshot 1)

There is no option to contact live chat there. After that they just closed my case. So I opened a new one where I spesifically stated that I need to contact with live chat support. After waiting for another 2 days thay send me this (Screenshot 2)

Link is different now but it literally goes to the same page. The case status is now "whaiting on player". Like what do you want from me? THERE IS NO OPTION to contact live chat. I wrote it in my case. What exactly does your support team not understand? At this point I am not even sure that these cases are beign reviewed by real people. And the fact that I have to wait 2 days for each of these responses...

I have all required information to login into my account. This problem isn't coming from my side. Can you provide me an actual support on this matter? 

 

 

 

 

 

  • Ok guys so I got the live chat option to appear. Try to turn on vpn and set it to US. Then do what the manager guy said. It didn't work with other countries though. I'll mark this as a solution. Hope it works for you.

56 Replies

  • AlienBunnies's avatar
    AlienBunnies
    Rising Novice
    2 months ago

    I appreciate that and ill check it out. I don't have a playstation or xbox anything i just have my desktop computer so that's why i had difficulties typing it in, as there didn't seem to be any options for PC. But im guessing PC is Xbox now or something? Ill check out Opera though thanks a bunch. Im honestly just having trouble with plants vs zombies it asks for a product key after installing and when i put it in it tells me my computer is offline. Forces me to quit out. Unable to play. They also never got back to me when the origin app changed to EA app, when they removed one of the Beholder games from my library that i had paid for and said it didnt exist on the EA app anymore and that was that. 

  • E-Panzy's avatar
    E-Panzy
    New Novice
    28 days ago

    I do not think they have live support anymore.

  • ajaay2612's avatar
    ajaay2612
    Newcomer
    18 days ago

    Before filling out the “Tell us about your issue” form, make sure you are submitting it as a guest. If you’re logged in, the response will be sent to your email, and that email is the one that was hacked, so you won’t receive it.

  • This is a known issue that seems to happen almost exclusively with accounts created for minors. It seems to be deliberate and EA is aware of it, probably something to do with liability where children are concerned. 

  • Coach_Sully_15's avatar
    Coach_Sully_15
    Seasoned Newcomer
    6 days ago

    I used that link and it keeps giving me an error when it asks what platform I'm using. I'm on a windows computer and no platforms show up. It's a garbage system - I have to type in exactly what they want to see and it doesn't let me input anything. Help please. 

  • Coach_Sully_15's avatar
    Coach_Sully_15
    Seasoned Newcomer
    6 days ago

    I've downloaded all the Sim City games, including Sim City 4, and the game continually restarts after the opening page of the game. I uninstalled it and re-downloaded it. Nothing. Still restarts. What's the problem?

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