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Neneb09's avatar
Neneb09
Seasoned Newcomer
23 days ago

“Result Code: 10580190000” Please Help!

I bought a digital copy of the full version of It takes two on my brand new nintendo switch 2 and my husband has the friend pass downloaded (also on a nintendo switch). We keep trying but we’ve been unable to connect to each other through the Play Online feature. Whenever we invite each other and attempt to join we keep getting the error “Your account settings has changed. Please connect again now. Result Code: 105-80190000” Please help! Nothings changes I just made a new EA account (so there's no new changes), bought the Nintendo online subscription to play, and bought the game and it still doesn't work. There's  forums from years ago and the problem still exists. I've tried all troubleshooting nothing works. I just wish I knew the was a problem before buying everything just to find out it doesn't work. I want it to work online like I was promised when I bought the game. Imagine spending so much money for a switch 2, online subscription (which is mandatory to play online), and the game, only to find out you still can't play. I’ve deleted every cashe, I’ve unlinked and linked my account, I’ve restarted the system, and I’ve closed out and reloaded the game several times. I’ve checked my settings on the EA platform and noticed nothing has changed, however, when I go to add an information to my account like my phone number gives me another error code saying this action cannot be done right now. I just want to be able to play the game online like I was promised when purchasing the game. if not, we need to find a different solution.

1 Reply

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    23 days ago

    Hi there, and thank you for reaching out -- I completely understand your frustration. You've clearly put in serious effort troubleshooting, and it's genuinely disappointing when you've invested in all the pieces (Switch 2, online subscription, the game itself) only to hit a wall.

    Error 105-80190000 on the Nintendo Switch can be tricky, especially when you've already tried the standard troubleshooting steps. Here are a few other things worth trying:

    Try these:

    Make sure your Switch 2's system time is set to synchronise automatically via the internet -- sometimes account issues get finicky when time sync is off.

    If you're both on the same WiFi network, try connecting over a different network, if possible (such as a mobile hotspot or a friend's WiFi), just to rule out any router-level issues.

    Try a hard restart of your Switch by holding the power button for 12 seconds or more to fully power it down, then turn it back on and attempt to connect again.

    If those don't work:

    Reach out to our EA Support team at https://help.ea.com. You can submit a ticket with your Nintendo ID and this error code, and they can review your specific account setup to determine if there's anything that needs checking.

    Really sorry you're dealing with this. Hopefully, one of these steps will help you get back in the game with your husband!

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