It takes two error 103-40010000

Hi @Xefke_PS3 Thanks for letting us know what you are running into!

First, to check do you still have an active PS Plus Subscription?

If so we can try going through the following steps for Playstation:

Hope this helps!

Hi @EA_Illium 

I do have an active subscription, as I can play any other game with no issues.

- Done a complete restart including removing power.

- Signed into PSN => OK

- Latest version => OK

- Restored Licenses => OK

- Connection is ok as all other functions and games work without issues (also game worked once online with a friend last week and nothing changed)

- NAT Type 2 => OK

- DNS Settings are already google's => OK

- Rebuild Database => OK

Unfortunately still no online play possible.

Steps:

- Start Game

- Select "Play Online"

-> "Connecting to EA servers..." => "Authenticating..." => Error message (see screenshot)

HI @Xefke_PS3 Thanks for the update and trying those steps. 

To check if there is another account on the PS5 we can test to see if it gets the same error or a different network we can test? 

Hi @EA_Illium 

I have tried to use the game on a completely different network but it is still giving the same issue.

Unfortunately I am not able to test a different account at this moment.

Please note that in the meantime I even did a complete reinstall of the PS5 system but the issue still remains. It must really be an issue with the authentication of my user account at the EA side.

Can you please take a look into that?

Best regards,

Kristof

HI @Xefke_PS3 I can pass this on to the team to be aware of!

To confirm we can't look into account details here on the forums, Have you already spoken with our support for any potential with the EA account itself?

• EA Help website 

If there's anything there blocking the account from connecting they should be able to assist. 

Cheers!

Hi @EA_Illium 

I already chatted with the EA support people but they gave me the same standard troubleshooting paths.

They said they would highlight the problem with the game developer as this might be a bug in the game. 

The problem is that I think there might be something wrong with the account entry in the back end for my account which gives an issue on the authenticating step for my account for this game.

Is there any place I can have this checked?

Best regards,

Kristof

HI @Xefke_PS3 Our support should be able to see any issues with the EA account side, aside from that we might be able to confirm with Sony if there are any issues with the PSN Account. 

Also to confirm, Have you downloaded the friend pass version before? 

Hi @EA_Illium 

I have already contacted the ea support via live chat several times and they were unable to give me a solution. 
Is there a number I can contact them by phone from Belgium?

also, I was not able to find the friends pass, so could not download.

Hi @Xefke_PS3 I don't have a direct number to provide. 

For the Friend Pass download I wanted to check if it was downloaded instead which cause an issue. 

If you go to the PSN Store and search It Takes Two you should get 2 or 3 options I wanted to make sure neither friend's pass version (there's one for PS4 and PS5) shows as installed or play. 

From the browser store, it should look something like this....

Hi @EA_Illium 

No it’s the full game I have downloaded, not the friends pass. 
Also, if I would have downloaded the friends pass, the issue would not appear when my friend tried to invite me.

I have also downloaded the game on PC and there I get the same error message when trying online. 
the issue really seems to be with the game or game servers or the authentication to these.

I also tried installing “A Way Out” also from Hazelight studio and there I have no issues with logging in online.

best regards

K