Buying EA Play or EA Play Pro - Stuck in "Processing" State Since June 24, 2024

Hi there, @sahinsps 

We're not able to help with account related issues over Answers HQ. An advisor can investigate this for you. To get in touch with one, please follow the instructions here for opening a case. Thank you.

Same here, on day 4 of order being processed & support are completely useless - straight out theft at this point

Same issue here - joke of a company

I have the same problem since I purchased it on friday. They already charged me in the 2nd payment, but the first one is still processing and so is my membership on this account.

Hey there @tommyangelotr 

If you look over the transaction history for your account, are you seeing the purchase status for your EA Play membership showing as completed, processing, or failed? 

"Processing" since I bought it. The support team was not helpful at all, please solve this problem.

@tommyangelotr 

If your transaction is stuck in a processing state, we'd need the live support team to review your billing information to see what's going on- here on the forums we don't have access to your account details to take a look with you.

Please submit a new help request to speak with live support by following the steps here: https://help.ea.com/en/help/faq/using-ea-help/ 

Live support not say anything

This problem is still ongoing! You are sitting on 85€ from me for a whole month now and all your support ist saying is "please be patient"! WHAT THE *?! Still multiple subscriptions in the "processing" state, and still no refund!!!!!! What kind of joke company are you?!