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mnmbigblue's avatar
mnmbigblue
Newcomer
2 months ago

EA App not applying the EA Play subscription from Xbox PC Gamepass

Hello, I have the PC Xbox Gamepass with EA play. Recently when I have tried to download a new game through the EA App it makes me pay full price instead of letting me download it. It also shows on the EA app that I do not have a EA play subscription. However, on the Xbox app it shows that I am connected to the EA app and that this is the correct account. I have restarted and reinstalled both of the apps but I am still having the same issue. The games that I downloaded before this issue I can still play, but I can not download any new ones.

I ran the EA error reporter and my report id is : a33449b9-3f64-41f3-b597-420090cef343

Thanks

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