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GODSBULLENN's avatar
GODSBULLENN
Rising Newcomer
3 months ago

i have xbox gamepass ultimate but ea play dont work

i got xbox gamepass ultimate on the pc xbox app but when i go and try download a game thats in ea play it wants me to buy it in ea play like i dont got the game pass. and everything is linked correct...
account linking
bug
pc
technical issues
EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
3 months ago

Hey there, 

I see you mentioned you already checked to see if your EA and Xbox accounts are linked. If the EA app is not recognizing the subscription, please try clearing the EA app's cache. If the problem persists, there's no harm in double-checking the Connected Accounts, logging out from your Xbox App and EA app, and logging in again with your connected accounts. 

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