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EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
4 years ago

Re: EA Play Been Billing me for 2 years

@kickboy324 

Our memberships for EA Play are not refundable.

There are some exceptions to this that allow us to offer refunds under certain circumstances.

To find out more, get in touch with us (as you have already been denied a refund, this part is likely irrelevant).

Check the following link for info on cancelling your membership if you have not already done so.

https://help.ea.com/en-us/help/ea-play/manage-your-ea-play-membership#cancellation

Thanks.

4 Replies

  • kickboy324's avatar
    kickboy324
    4 years ago

    I know that. But records show I haven’t logged into the account for 2 years and you’ve been charging me still. I didn’t even know I was paying for this in the first place, you most likely signed me up with small print when buying a game.

    can I please be given the contact details of someone higher or forwarded to your fraud team 

  • kickboy324's avatar
    kickboy324
    4 years ago

    I know that. But records show I haven’t logged into the account for 2 years and you’ve been charging me still. I didn’t even know I was paying for this in the first place, you most likely signed me up with small print when buying a game.

    can I please be given the contact details of someone higher or forwarded to your fraud team 

    I would understand the rule of no refunds applying to if I had purchased this knowingly but I don’t know what EA play is and would have never willingly signed up and agreed to pay for this 

  • taymurr96_'s avatar
    taymurr96_
    2 years ago

    This has been happening to me also and I never even made use of the service. Were you able to do anything with this matter or are EA still as useless?

  • Badbitbadbit's avatar
    Badbitbadbit
    11 months ago
    @taymurr96_ I had to resolve it with my bank. I tried to talk to EA help, but they just kept asking me for an invoice number I didn’t have. Now all of a sudden after the chargeback I have an invoice for the charge… Like you all I never signed up for this. To make matters worse I didn’t even have access to the “EA access” they are talking about.” I couldn’t talk to anybody on the phone about it.

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