4 years ago
Security codes not being sent
Iam having trouble getting my security codes through email and nothing comes through spoke to an advisor 3 times and they want me to remember my number ,IP address and other info from 9 years ago when I set up account .I don't have this they then say until I have a think about it and remember it they can't do anything.spoke also to them on phone and lady changed my email address and verified it for me but no codes are still coming through.anyone else having these problems .seems ridiculous why would I know my IP address especially from 9 years ago.