compensation for the early access

We must get the compensation

A lot of Steam Players that bought the ultimate edition of EAFC 24 were not able to play the early access due to a mistake by EA, we should get compensation for this, like a partial refund or enough fifa points to correlate with the extra money spent on the ultimate edition.

Some days has gone already, so I’d like to ask about the possible compensation that we as users suffered due to the problems the game FC 24 had with the early access. 

We paid to have an advantage, as many other users in console and PC, enjoying the game 1 week before the launch of the standard edition. But mostly in PC, even though I’ve read it happened as well in consoles, there was several problems that didn’t allowed several users to enjoy this feature that the paid for, due to splash screen problem, not EA APP installed, not access to the online features of the game etc etc etc. 

Many community managers in some of the different threads mostly in the Technical issued parts of the Forum, confirmed, informed, told use whatever verb suits you better, that we should be patient, that they were working on it and, that we will have some sort of compensation FOR SURE. 

So I want to ask about this compensation, will we receive any?, or at the end Electronic Arts won’t compensate us for the mistake they made and for extra amount we paid and didn’t enjoyed?, because is now close to 1 week after the launch of the standard edition so the early access is done and it should be easy to check. 

I know that still are some users with current problems and that they can’t access today the game, and they should receive a solution as well as a compensation. But for those like me, that we accessed the game in the webApp last 21st of September, and that couldn’t access the game until the launch of the standard edition last 29th of September (thanks a solution found by a user not provided by EA). 

Because this Friday 6th of October begins the first FUT Champs, and we are already behind most of the users and we shouldn't be penalized twice, we should get any sort of compensation before the FUT Champs to try to reduce the disadvantaged in front of the other users, to try to get some of the rewards....otherwise will be again penalized for paying for an early access and didn’t have the chance to enjoy it and also to have any compensation for it. 

Any update?, any news about it? 

EA, team

Need to know if we are going to get a compensation for the restriction issuse, 

Please give us a heads up

First, I’m still waiting for some sort of message from EA regarding the possible compensation or not for the users, mostly in PC, that due to problems on their Game we couldn’t access the early access days, when we paid for them and EA collect the money on time not with delay, not with problems... 

And this is related with my message, I won’t buy any other EA Game, is not worthy the problems, bugs, servers downs, etc and especially the lack of a good Customer service when you have some of those.....but if I would I’d never do it on a PC, their games are mostly oriented to consoles and they should warned it on their games. 

Take FC 24, the game I’m struggling to play after a user helped me to fix one of the problems in PC, there are several problems with the connections, even with the menus, the gameplay is quite annoying, the market transfer is quite inferior to the crossing market in consoles, which makes the “luck” of the packs quite more “unlucky”, is quite “difficult” to get a useful card opening packs....not that EA nerfed the odds of the packs, we all “know” than that never happens!!!! 

Also, in general, is it me or is this FIFA game, sorry FC, more “Pay to Win” than any other?. Seems that EA took out the license of FIFA on the name, and that they want to recover fast the money. Not much packs to help the common players, but a lot of packs with insane ratings for those that pay to play/win, which is OK as everyone play their own style, but at least is quite “strange”. I’d like a most balance game, but I understand the business side and that EA only wants to help or enhance the players that buy FC points and not the others. 

Sorry, for responding on my own thread, but just checking the forum I see that here is a new way of summarize all the problems / issues related with FC 24 "https://trello.com/b/keigLn6R/ea-sports-fc-tracker" but the problem with the early access that affected seevral users is not listed on it.

Is it possible to add a topic about the problem we've had?, that we paid for1 week of early acces (in my case I paid for it last 19th of July) and due to different reasons: splash screen, not able to connect to the online features, EA APP not installed etc we couldn't enjoyed the product we paid for.

Any update?, and explanation?, any compensation as it was said by the community managers in many of the different threads and posts?.

I'd appreciate to have some sort of explanation and especially some kind reimbursement for the troubles we've had.

I guess they are waiting so we forget that we paid 30 euros more for no reason..Customers that are not respected can forget also..So at least we deserve a honest answer if are you gonna compensate us or not.

Yeah, tried again with ea help. Same old answer.
"Okay in that regard I'm sorry but there won't be any compensation. I understand that you faced problems but as per the process there are no procedure for compensation. We apologize for the inconvenience caused."
"I hope you understand that I can't give compensation in any way, if in any way that I may help you with apart from this?"
"I understand but as of now I cannot give compensation but you can follow us on twitter handle for any compensation that the EA might announce."

I guess i'll try my luck sueing then with AAA or something in my country...