Yes, you need to address this high ping time with your internet provider, you can read up a bit more on how high ping times can affect online gaming in the article here: https://help.ea.com/en/help/connection-quality/explaining-ping-in-your-game/
Community ManagerHey there @Mada128
Can you tell me which platform you're playing on please?
I play on ps5 but fc ps4 version
Community ManagerThanks, let's try the following steps:
If these steps don't help, please run the Connection Quality Report and attach the results to your post so we can investigate further.
It didn't work
Community ManagerPlease run the Connection Quality Report linked in the post above- be sure to attach screenshots of the connection report as well as results from your recent Match History so we can look into this further.
Here it is
Community ManagerPlease attach your recent Match Results on this connection test as well.
This is my recent one
Here is one I did now
Community ManagerYou have some very high ping times here and a bit of packet loss which is going to cause these issues for you. If you're playing on WiFi, please swap over to a hard-wired connection to see what improvement that makes.
