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201 Replies
same thing happened to me
Hi there,
I bought mine from CDKeys.
Is this going to be a problem?I HAVE THE SAME PROBLEM DID YOU FIX IT?
I purchased a game code on g2a for ea fc 24 on pc to the ea app. I then redeemed it succesfully but it didn't appear in my library and I can't download the game. Please help me with this issue.
- EA_Mako2 years ago
Community Manager
Hey @ItsMeBullen,
You can try clearing the cache here to see if this helps get your game showing up in the EA app normally.
If you're still not seeing it appear after that, you'll need to reach back out to the retailer where this was purchased so they can help address the code issue.
Feel free to check out the link below for more details on how we can assist with codes purchased from various retailers.
Hello, I cleared the cache but nothing changed. I know there’s no problem with the code from the retailer because I successfully redeemed it on the ea app. However it didn’t appear in the library please help. I could send you the game code if you’d like.
- CH13122 years agoNew Novice@AY80_8 Any fix yet? just got the same problem
I have the exact same problem.
- EA_Mako2 years ago
Community Manager
Hi @ItsMeBullen,
You'll need to get in touch with the retailer for this issue if the claimed code is not appearing in your library.
That typically indicates the code you were provided is not for a valid version of the game, and the retailer will need to help verify or exchange that as needed. Could it be the case that you have to wait for the full-game release for it to work?