ea fc24 screen stuck and directX error reporting

Question

Product: EA SPORTS FC 24Platform:PCPlease specify your platform model. Steam - PCAMD or Nvidia Model Number 3070 laptopEnter RAM memory size in GB 32Which mode has this happened in? Ultimate Team™Which part of the mode? Squad BattlesCan you tell us the date (MM/DD/YYYY) that you saw the bug? 2/26/2024What time did you see the bug? (HH:MM AM/PM) 21:00 PMWhat is your time zone? CTT - GMT + 8:00How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? When reinstalling the game, the game screen will freeze and then report an error for about an hour. After that, every time I enter the game, it will freeze and report an error. The problem still exists when reinstalling the driver, reinstalling the game, and reinstalling the Windows 11 system.Installing the latest driver according to the error message still does not solve the problemWhat happens when the bug occurs? The game interface freezes and then reports a DirectX error :DirectX function "Dx12Renderer:waitOnSwapChain Gpu timeoutdetected" failed with DXGI ERROR DEVICE HUNG ("The GPU willnot respond to more commands"), GPU: "NVIDlA GeForce RTX3070 Laptop GPU", Driver: 55123. This error is usually caused bythe graphics driver crashing; try installing the latest drivers.What should be happening instead? The game is normal and the screen is smooth without freezing.‌DirectX function "Dx12Renderer:waitOnSwapChain Gpu timeoutdetected" failed with DXGI ERROR DEVICE HUNG ("The GPU will not respond to more commands"), GPU: "NVIDlA GeForce RTX3070 Laptop GPU", Driver: 55123. This error is usually caused by the graphics driver crashing; try installing the latest drivers.

ea_barry · Answer

@jiangjinhua1995&nbsp;

Re-installing or updating your video drivers usually helps with this.&nbsp;

Additional troubleshooting steps:&nbsp;

Download and install all available Windows Updates
Clear the EA app cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/
In the EA app, click on the game and then Manage, Repair
Run System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/

Thanks.

jiangjinhua1995 · Answer

I have tried reinstalling the graphics card driver, reinstalling the game, and reinstalling the system that you mentioned. Next, I will try what you mentioned that I have not tried yet. If the problem still occurs, I will continue to communicate with you. I think I read a post from Microsoft and they said it was a problem with the game itself.

https://answers.microsoft.com/en-us/windows/forum/all/directx-function-getdeviceremovedreason-failed/f5ec2b2c-9182-4e25-83c4-185f336254d8?rtAction=1708891690951&page=2

jiangjinhua1995 · Answer

@EA_Barry&nbsp;wrote:@jiangjinhua1995&nbsp;Re-installing or updating your video drivers usually helps with this.&nbsp;Additional troubleshooting steps:&nbsp;Download and install all available Windows UpdatesClear the EA app cache: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/In the EA app, click on the game and then Manage, RepairRun System File Checker to help ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833Perform a clean boot before starting: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/Thanks.Hello, according to the method you provided, the problem still exists. When playing games similar to City Skylines and World of Tanks Blitz downloaded from the Microsoft Store, no Directx error was found.

mzitko8 · Answer

Your not really helpful all the fixes are a load of crap sitill get DirectX Function error since I bought the game haven't played it, spent all day reinstalling and restarting PC regret buying a non working game.

jiangjinhua1995 · Answer

@Mzitko8 you should review the manager‘s methods，when my nv drivers are latest ，the error never occur！

Forum Discussion

ea fc24 screen stuck and directX error reporting

7 Replies

About FC 24 Technical Issues & Bugs

Recent Discussions

Your Account has been restricted from accessing any online features.

The Football Ultimate Team is experiencing a high volume of server traffic

Stuttering issues cutscenes and in gameplay

FIX THIS ERROR ASAP! "eaanticheat\Crashdumps\PACKER_1658515_20932.dmp"

"Failed to submit challenge" on Webapp