Product: EA SPORTS FC 24Platform:PCPlease specify your platform model. EA app - PCAMD or Nvidia Model Number 7900 XTXEnter RAM memory size in GB 64GBWhat is your Gamertag/PSN ID/Switch ID? Txslickman Which mode has this happened in? Ultimate Team™Which part of the mode? Squad BattlesCan you tell us the date (MM/DD/YYYY) that you saw the bug? 9/22/23What time did you see the bug? (HH:MM AM/PM) 10:40 PMWhat is your time zone? EST (IET) - GMT - 5:30How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Seems to be happening to the majority of us PC players in some form or fashionWhat happens when the bug occurs? The PC reboots itself without warningWhat should be happening instead? It should definitely not be rebooting itself Yall have 24 hours to find a solution before I ask for a refund. All of us who bought the game early did not buy it early not to be beta testers. I'm only going to keep trying things for an hour or so to find a solution for you in hopes it doesn't brick my $4K PC. I used to get excited because this game usually releases on my birthday weekend but the last 2 years on PC have been so rough I don't even know why I get my hopes up. If I failed this many times consecutively at my job I'd definitely not have to worry about buying this game, because I wouldn't have a job. In the next 24 hours I better see some movement. Thanks.

I have the same problem, up to date drivers, I tried installing windows 11, windows 10 with newest updates possible, even rolling back my gpu drivers to previus versions, tried playing in full low graphics, windowed... still the same issue, my game freezes for 2-3 seconds then it crashes the pc, sometimes I get blue screened, other times it just restarts.CPU: R5 3600GPU: RX 580RAM: 16gb

Sorry i shouldnt be so rude. Just frustrated. But thats no excuse. Euther way I was able to get it to stop rebooting my computer by messing with in game settings. It is still crashing though and leaving this messageDirectX function "GetDeviceRemovedReason" failed withDXGL_ERROR_DEVICE_HUNG ("The GPU will not respond tomore commands"). GPU: "AMD Radeon RX 7900 XTX", Driver:23.9.2(23.20.11.01-23091 1a-396095C-AMD-Software-Adrenalin-Edition). This error is usually caused by the graphics drivercrashing; try installing the latest drivers.BTW 23.9.2 is the current AMD adrenalin driver.

@txslickman wrote:Sorry i shouldnt be so rude. Just frustrated. But thats no excuse. Euther way I was able to get it to stop rebooting my computer by messing with in game settings. It is still crashing though and leaving this messageDirectX function "GetDeviceRemovedReason" failed withDXGL_ERROR_DEVICE_HUNG ("The GPU will not respond tomore commands"). GPU: "AMD Radeon RX 7900 XTX", Driver:23.9.2(23.20.11.01-23091 1a-396095C-AMD-Software-Adrenalin-Edition). This error is usually caused by the graphics drivercrashing; try installing the latest drivers.BTW 23.9.2 is the current AMD adrenalin driver. I have the same problem with my game too, my specs are r5600 and rx6600 16ddr4 ram all other games run fine but eafc 24 bricks my pc and disables my gpu in device manager after launching it can u fix this, add my my discord bro it’s Add me on https://discord.com/ so we can talk! My username is speedy1x.

hello! I also encountered the same problem, did you solve it?

tried a fresh windows install, tried all of the run as administrator tricks, tried dropping settings down to lowest possible, tried turning off overlays. none of it workedI have given up for the night. i highly advise everyone to send your error info to the admins on their pinned post. the more info out maybe they can help.https://answers.ea.com/t5/Technical-Issues/PC-stability-issues-Data-collection/m-p/12945450#M617

Eafc crashing my PC during games. Causing it to reboot

17 Replies

txslickman
2 years ago
Sorry i shouldnt be so rude. Just frustrated. But thats no excuse. Euther way I was able to get it to stop rebooting my computer by messing with in game settings. It is still crashing though and leaving this message
DirectX function "GetDeviceRemovedReason" failed with
DXGL_ERROR_DEVICE_HUNG ("The GPU will not respond to
more commands"). GPU: "AMD Radeon RX 7900 XTX", Driver:
23.9.2
(23.20.11.01-23091 1a-396095C-AMD-Software-Adrenalin-Editi
on). This error is usually caused by the graphics driver
crashing; try installing the latest drivers.
BTW 23.9.2 is the current AMD adrenalin driver.
NRG_STEALTH
2 years ago
@txslickman wrote:
Sorry i shouldnt be so rude. Just frustrated. But thats no excuse. Euther way I was able to get it to stop rebooting my computer by messing with in game settings. It is still crashing though and leaving this message
DirectX function "GetDeviceRemovedReason" failed with
DXGL_ERROR_DEVICE_HUNG ("The GPU will not respond to
more commands"). GPU: "AMD Radeon RX 7900 XTX", Driver:
23.9.2
(23.20.11.01-23091 1a-396095C-AMD-Software-Adrenalin-Editi
on). This error is usually caused by the graphics driver
crashing; try installing the latest drivers.
BTW 23.9.2 is the current AMD adrenalin driver.
I have the same problem with my game too, my specs are r5600 and rx6600 16ddr4 ram all other games run fine but eafc 24 bricks my pc and disables my gpu in device manager after launching it can u fix this, add my my discord bro it’s Add me on https://discord.com/ so we can talk! My username is speedy1x.
txy007
2 years ago
hello! I also encountered the same problem, did you solve it?
txslickman
2 years ago
tried a fresh windows install, tried all of the run as administrator tricks, tried dropping settings down to lowest possible, tried turning off overlays. none of it worked
I have given up for the night. i highly advise everyone to send your error info to the admins on their pinned post. the more info out maybe they can help.
https://answers.ea.com/t5/Technical-Issues/PC-stability-issues-Data-collection/m-p/12945450#M617
txslickman
2 years ago
After trying again today and enduring multiple reboots my PC is bootlooping from blue screen to reboot back to bluescreen. That update needs to come quick. Going to have to do a fresh windows install... again.
tommyxo1998
2 years ago
mine does the same is your still doing this
dumitresq
2 years ago
I have the same problem, up to date drivers, I tried installing windows 11, windows 10 with newest updates possible, even rolling back my gpu drivers to previus versions, tried playing in full low graphics, windowed... still the same issue, my game freezes for 2-3 seconds then it crashes the pc, sometimes I get blue screened, other times it just restarts.
CPU: R5 3600
GPU: RX 580
RAM: 16gb
dumitresq
2 years ago
@dumitresq i just did a bios update and it looks like the game is working fine
hurricane799
2 years ago
@txslickman hey i wanna ask do you have 144hz?
if yes bc i got the same problem but it randomly crash and no error appears when i lowered my hz 120 it took longer this time
Itz_Umar25
2 years ago
Yeah im having the same issue, pc works fine but the game freezes on set pieces and causes my pc to black screen and restart. Did you solve it?