I'm staying in a dormitory of an university with 1gbps internet. I don't have any problem with my internet and I'm sure of it. Sometimes while being in a football game, sometimes in the menu, especially in squad building challenges section, the game kicks me out of ultimate team. while that game says its unable to connect to the ultimate team servers. Last days this bug really increased while playing so i need your help. I'm playing through steam.

@kevnthekng We're not aware of any server issues currently so we should go through some troubleshooting. I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!

Hey, thanks for your answer, im connected through ethernet cable. I'm 100% sure that it's not about the internet. It only happens in FIFA, and nobody has any trouble with the internet.

Hi there, @berkekaner Normally, a dorm uses wifi. Is that the case for you? If so, that would be the issue. Dormitory connections are normally very busy with a high amount of traffic. Wireless connections just aren't stable enough to consistently keep a good connection.

@berkekaner I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!

You can see in the picture. Thanks!

Frequently i lose my connection with servers in ea fc 24

29 Replies

EA_Aljo
Community Manager
2 years ago
Hi there, @berkekaner

Normally, a dorm uses wifi. Is that the case for you? If so, that would be the issue. Dormitory connections are normally very busy with a high amount of traffic. Wireless connections just aren't stable enough to consistently keep a good connection.
berkekaner
2 years ago
Hey, thanks for your answer, im connected through ethernet cable. I'm 100% sure that it's not about the internet. It only happens in FIFA, and nobody has any trouble with the internet.
EA_Aljo
Community Manager
2 years ago
@berkekaner

I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!
berkekaner
2 years ago
You can see in the picture. Thanks!
EA_Aljo
Community Manager
2 years ago
@berkekaner

You've got some packet loss and an 85 is on the lower end of connections. Most likely, this is due to the high amount of bandwidth since you're sharing a connection with everyone in your dorm. Unfortunately, there's nothing we can really do to help if you don't have access to the router. The best I can advise is to make sure you're using an ethernet cable that is at least Cat 6.
NOMERCY001100
2 years ago
@EA_Aljo Hello

Is there any customization need to be done in router for delays game.

Because i am not be able to play smoothly game any more.

Thanks
EA_Aljo
Community Manager
2 years ago
@NOMERCY001100

I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!
NOMERCY001100
2 years ago
Hello Brother @EA_Aljo

Thanks for your response.

herewith, what you have requested.

I would be grateful of your support regarding this matter.

Thanks in advance.
EA_Aljo
Community Manager
2 years ago
@NOMERCY001100

That shows some of your games are on wireless and some on a wired connection. You've got packet loss. Which I would expect with the connection in a busy dorm. Unfortunately, we can't help with this as the issue is not coming from our end and you don't have access to the network equipment to troubleshoot.
NOMERCY001100
2 years ago
Hello @EA_Aljo
“
you don't have access to the network equipment to troubleshoot.”
could you elaborate more plz!
Moreover,
1- I guess my connection are fine and is on green status with low packet loss.
2- I don’t have other games and i am using cable input.