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718uz3hr1eei's avatar
718uz3hr1eei
Newcomer
28 days ago

I bought the game on Steam but unfortunately I never got to play it.

I bought the game on Steam and installed it. When I open the game, the game screen closes and returns to the EA screen. I bought it with great enthusiasm months ago, but unfortunately I never got to play it.

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    27 days ago

    Hey there, 

    I'm sorry to hear you're unable to play your game. Can you please let us know which troubleshooting steps you've tried so far? 
    While we don't know which steps you've tried, I suggest that you start with a Clean Boot and after that, run both Steam and EA app as admin, then launch the game from Steam. 

    You can find instructions on how to Clean Boot here: How to clean or safe boot your computer

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