Forum Discussion
EA_Mako
Community Manager
17 hours agoHey Nickky7,
Just as a heads up, I've edited your post to remove the screenshots and avoid sharing the additional details here on our public forums. I'm afraid we cannot make any changes to accounts via the forums, including verifying purchases or adding missing content.
In this case you'd need to continue working with support if the issue was not resolved. Please feel free to resume a case here or create a new case to speak with another advisor.