Community ManagerHi there, @jenamoffat
Check to see if the firmware is up to date for your controllers. Open your Xbox settings and go to Devices & connections > Controllers & headsets. Then, hit the 3 dots. If an update is available, there will be a button saying Update now. Let me know if this helps or not. Thanks!
Hi, yeah I’ve updated both of them but still not working. I haven’t had this issue before with ea fc 24 or any other fifa up until last week.
Community ManagerDo you have anything else plugged into your console? Also, what kind of controllers are they? Are they official Xbox controllers or are they made by a 3rd party?
No nothing else is in the console. Both controllers are official Xbox controllers.
Community ManagerDo you have only one controller connected at once? Do the controllers stay powered on or are they turning off? Also, have you tried playing with them plugged in and wireless?
I have my normal Xbox controller and the adapted controller connected at the same time but only them. Yeah they both stay turned on. Both controllers are wireless. I don’t understand why it’s just they game modes it happens on that’s what I’m finding confusing and why it’s all of a sudden happening when I’ve never had an issue before.
Community ManagerAre you trying to use both of them at the same time? If not, can you make sure only one is connected and powered on and see if that works?
Yeah I need to play them at the same time otherwise I can’t play games due to my disability.
Community ManagerThanks for those details. I'm looking into this for you and will respond as soon as I have some news. It probably won't be until tomorrow though. Were these controllers working previously and then suddenly stopped?
Yeah they’ve been working fine up until last week. It also only happens on ea fc 24 every other game I play I have no issues.
Community ManagerCan you try factory resetting your console? This can be done without deleting any games/apps so you won't have to reinstall again.
I went on earlier today and it was working. If it happens again I will factory reset my console. Is it okay to reply to you if the issue happens again?
Community ManagerGlad to hear it's working again! Yes, please let me know if the issue returns. Good luck and have fun!
Hi guys, i have the same problem since the game came out. Usually its a thing that goes away if i restart the game so i didnt care. But today i couldnt play it, i tried different controllers, restarted the game multiple times and even the Xbox. I dont know what to do, every other mode or game works just fine and the controllers are also updated...
Community ManagerAre you also using an adaptive controller? If not, let's start a new thread so this one stays on topic. Thanks!
Hi, I’m having the same issues on fc 25
Hi, I’m still having this issue. Is someone able to help?
