Forum Discussion
8 Replies
Hi.
I just purchased EA FC 24 on PC, and I'm not able to boot up the game.
I've tried the following:
Reinstalling the gameVerify game-files
Ensured secure boot is enabled in BIOS
Run the program as Admin
Changed battery settings to High Perfomance
Enabled the game in the Firewall
Disabled real-time protection in the virus settings
Reinstalled the Anti Cheat
Ensured my Windows Update is up to date
Ensured my Graphic Drivers is up to date
Disabled any form of program that might interfere with the game
Yet I'm still facing issues, without no form of error-code.
I'm getting the small pre-loading screen, and right after it crashes.
I would really like some assistance on this matter, as I've looked all over YouTube, Reddit etc., but unfortunately I'm not able to find a solution that works.
- EA_Barry2 years ago
Community Manager
It is likely your PC does not meet the requirements below.
- Download and install all available Windows Updates
- Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
- Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/
- Check your machine meets the below requirements:
OS: Windows 10 - 64-Bit
Processor(AMD): AMD Ryzen 5 1600 @ 3.2 GHZ
Processor(Intel): Intel Core i5-6600K @ 3.50GHz
Memory: 8 GB
Graphics Card(AMD): AMD Radeon RX 570 4GB
Graphics Card(Nvidia): NVIDIA GeForce GTX 1050 Ti 4GB
Direct X: 12 Compatible video card or equivalent (feature level 12_0)
Online Connection Requirements: 512kbps minimum internet speed. Internet Connection required to install and play.
Hard Drive Space: 100 GB
Thanks. Whenever I launch FC 24 it shows a grey screen and then it just crashes.
I highly doubt that.
I have the following:
I5 1040016GB DDR4
Gigabyte Technology Z590M
NVIDIA GeForce RTX 3060 12GB.
So my PC not meeting the requirements, I don't see that as a likely option.
So, if I try to troubleshoot with the other options you've done, and it still doesn't work, can I then request a refund?
are you running windows 11? if so I believe we have the same issue, the game won't run in windows 11.
Been trying to play the game since end of november 2023.Edit: I saw someone posted they managed to play it once they downgrade to windows 10.
I do have Windows 11, yes. But downgrading my Windows for playing a NextGen game would be a joke xD
- @EA_Barry Do you have any further suggestions to how I can get the game to work. Otherwise I would very much like to file for a refund, for a game that is unplayable for me (Mark that all other EA games work completely fine, except for this one)
- @Sharpieyoo that's what I thought xD