Forum Discussion

gilad77fish's avatar
2 years ago

the game crashing on the loading screan

I play on Steam every time I open the game it loads then a black screen and it crashes I've tried everything possible, driver, troubleshooting nothing helped anyone know what to do

8 Replies

  • Hi.

    I just purchased EA FC 24 on PC, and I'm not able to boot up the game.

    I've tried the following:

    Reinstalling the game

    Verify game-files

    Ensured secure boot is enabled in BIOS

    Run the program as Admin

    Changed battery settings to High Perfomance

    Enabled the game in the Firewall

    Disabled real-time protection in the virus settings

    Reinstalled the Anti Cheat

    Ensured my Windows Update is up to date

    Ensured my Graphic Drivers is up to date

    Disabled any form of program that might interfere with the game

    Yet I'm still facing issues, without no form of error-code.

    I'm getting the small pre-loading screen, and right after it crashes.

    I would really like some assistance on this matter, as I've looked all over YouTube, Reddit etc., but unfortunately I'm not able to find a solution that works.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @gilad77fish 

    It is likely your PC does not meet the requirements below. 

    OS: Windows 10 - 64-Bit
    Processor(AMD): AMD Ryzen 5 1600 @ 3.2 GHZ
    Processor(Intel): Intel Core i5-6600K @ 3.50GHz
    Memory: 8 GB
    Graphics Card(AMD): AMD Radeon RX 570 4GB
    Graphics Card(Nvidia): NVIDIA GeForce GTX 1050 Ti 4GB
    Direct X: 12 Compatible video card or equivalent (feature level 12_0)
    Online Connection Requirements: 512kbps minimum internet speed. Internet Connection required to install and play.
    Hard Drive Space: 100 GB


    Thanks.

  • Whenever I launch FC 24 it shows a grey screen and then it just crashes.

  • I highly doubt that.
    I have the following:

    I5 10400

    16GB DDR4

    Gigabyte Technology Z590M

    NVIDIA GeForce RTX 3060 12GB.

    So my PC not meeting the requirements, I don't see that as a likely option. 

    So, if I try to troubleshoot with the other options you've done, and it still doesn't work, can I then request a refund?

  • Toxicode95's avatar
    Toxicode95
    2 years ago

    are you running windows 11? if so I believe we have the same issue, the game won't run in windows 11.
    Been trying to play the game since end of november 2023.

    Edit: I saw someone posted they managed to play it once they downgrade to windows 10.

  • Sharpieyoo's avatar
    Sharpieyoo
    2 years ago

    I do have Windows 11, yes. But downgrading my Windows for playing a NextGen game would be a joke xD

  • @EA_Barry Do you have any further suggestions to how I can get the game to work. Otherwise I would very much like to file for a refund, for a game that is unplayable for me (Mark that all other EA games work completely fine, except for this one)

About FC 24 Technical Issues & Bugs

Trouble with connectivity, performance or crashes? Join the EA SPORTS FC™ 24 community forum to discuss troubleshooting.20,791 PostsLatest Activity: 2 years ago