Forum Discussion

ademselin7's avatar
2 years ago

the game does not open

my game is not open pls help me

first I open the app and I see the black screen.And I return on my main screen 

PLEASE HELP !!!! ☹️

7 Replies

  • Laurame94's avatar
    Laurame94
    Seasoned Newcomer
    2 years ago

    I am posting my problem here because EA support referred me to this.
    I purchased Dec. 26 FC 24 on PC (new gaming laptop with Windows 11).
    The game worked fine for 1 day. From the day after, the game does not want to launch.
    When I try, it stops immediately after the splash screen.
    EA support team wouldn't really help, told me the problem would be windows.
    I contacted windows support, they tried for an hour and a half to get the game working, but they couldn't.
    I even reinstalled windows, but still the game would not start.
    Among other things I tried:
    - Having all .exe files opened as administrator
    - Repair through the EA app and through the anticheatinstaller several times
    - Turn off all safeties in Exploit
    - Reinstall EA games, reinstall FC 24 several times
    - Install the certificates
    - Disable Norton

    I am not sure what else I can do, I would appreciate it if someone can make some suggestions for a solution.

  • I use steam. My FC24 loads into the menu, but when I try to play to a match, offline, or even try to do the practice drills, the game just infinitely loads. It does not go further than that.

    When I first installed the game I was able to play the first game that determines what difficulty is recommended. After that the problem starting occuring.

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @JohnKeIIy @ademselin7 

    OS: Windows 10 - 64-Bit
    Processor(AMD): AMD Ryzen 5 1600 @ 3.2 GHZ
    Processor(Intel): Intel Core i5-6600K @ 3.50GHz
    Memory: 8 GB
    Graphics Card(AMD): AMD Radeon RX 570 4GB
    Graphics Card(Nvidia): NVIDIA GeForce GTX 1050 Ti 4GB
    Direct X: 12 Compatible video card or equivalent (feature level 12_0)
    Online Connection Requirements: 512kbps minimum internet speed. Internet Connection required to install and play.
    Hard Drive Space: 100 GB


    Thanks.

  • You know this is just poor. How can you release a game and some people STILL can't even run it for the first time since release. My situation still hasn't been resolved but I must say, it shouldn't take this much just to run the game

About FC 24 Technical Issues & Bugs

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