Forum Discussion

rW_Baboo's avatar
rW_Baboo
2 years ago

Unable to connect to UT on WIFI, but fine using mobile hotspot

Hi, since this morning I cannot access Ultimate Team while connected on Wi-Fi. I never had this issue before. Sometimes, I am somehow able to connect to UT, but as soon as I want to check the player...
technical issues
EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
2 years ago

@rW_Baboo 

Reboot your router and connect to it directly with a cable if you can.

It is possible that your are having issues due to connecting to a corporate, University, military etc. network.

If that happens to be the case, your network administrator may be able to help.

Thanks. 

  • rW_Baboo's avatar
    rW_Baboo
    2 years ago

    Thanks for the reply. I already rebooted twice, and I cannot use a cable.

    I don't understand why it would be related to corporate, university, etc since I'm at my own place.

    I guess I will get a call with my ISP then.

    • rW_Baboo's avatar
      rW_Baboo
      2 years ago

      I have no clue if that has something to do with it, but I enabled Random hardware addresses in Windows settings yesterday and I haven't had any issue since then. Fixed, I guess

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