Can’t play ultimate team

Hi @11977777777 

Please try the following steps to help with this error:

• Try a full power-cycle on your console and router/modem
• Please run through the connection guide here as well as the guide from PlayStation
• Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use) 
• Restore the Licenses on your console
• Check that you have an open NAT type on your console

If these steps don't help, please run the Connection Quality Report and attach the results to your post so we can investigate further. 

Hi

i did all this

i can connect to ea servers

i just can’t play ultimate

I have nat type 2

and Google dns

i have attach a file from connection quality report

@11977777777 

Thanks, please also attach a screenshot of the Match Results section of this connection report as well for me. 

what do u mean ?

look at the file I have attached now

i get this error

Yeah I get the same thing, everything takes to long to load and also when in games it kicks me out of ultimate team, it has been happening since Thursday 

I also have a good connection result, I have my PlayStation connected through Ethernet everything else works fine and have good speed except ultimate team

@Krispy5015 & @11977777777 

On the Connection Quality Report, there is a section that shows your detailed connection information for each match you've recently played. Please also attach a screenshot of those results to your post so we can take a look. Thanks! 

Hi again

it is not a connection or internet problem

i have tried to log on from another ps

in another location with different isp

and i got the same error

so pls check

Cause it’s something with my account or team

if you can’t solve this error pls reply and I will open another case to get my money back

best regards

shabi

Hi

its not a connection issue 

as I mentioned few minutes ago

but I have attached my connection history 

@11977777777 

Thanks, I'm seeing your ping times and jitter are a bit high, which would cause connection issues. To help your ping time and jitter, you'll need to reach out to your internet provider and have them take a look with you to see what's causing this. 

Here is my results