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EA_Hux's avatar
EA_Hux
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Supercharge Pack not showing up

Hello @SaddestMangoe,

Sorry to hear this pack still hasn't showed up for you.

If you still don't see it, what platform are you playing on ?

There might be some steps to take to make sure it shows in-game.

10 Replies

  • EA_Hux's avatar
    EA_Hux
    Icon for Community Manager rankCommunity Manager
    2 years ago
    When you claim it on Xbox, make sure you click on Redeem code on the EA Play Perk, that should enter the code for you automatically then click "send".
    I personally was able to get the pack.

    Can you also check on the Web app just in case as well ?
  • @EA_Hux Hi, I also have the same issue, I redeemed the code through my perks on xbox, but the pack hasn't appeared in the UT Store on FC 24??

    I have EA play through my xbox game pass ultimate subscription and am playing on xbox series S console, please help.

    Regards
    Jono
  • Hi 

    exactly the same problem. Playing with Xbox Series S.

     I redeemed the code and if I try again, it says that is already redeemed, but pack is no showing in my packs.

  • Burnzee's avatar
    Burnzee
    Seasoned Veteran
    2 years ago

    Same issue for me on the Xbix series X. Redeemed the code on market place, no pack was granted to me. The code now states that is has already been used...that will be by me. 

    Checked in the companion app and nothing there either. It's a bit unfair giving these out via marketplace and not actually giving the reward once the code has been redeemed.

    How do we get this amended? 

  • It´s the same issue than last year on FIFA 23. They could not fix it last year and I think it will be the same this year.

  • Burnzee's avatar
    Burnzee
    Seasoned Veteran
    2 years ago

    EA are you even going to attempt to fix this issue, or like every thing else? Put your head in the sand hoping it will go away? 

    Seriously embarrassing for this to still be happening.

  • My supercharger pack is not showing up is there any chance od any help 

  • slyguyleeds's avatar
    slyguyleeds
    Seasoned Newcomer
    29 days ago

    1 year later, still the same issues from ea as they cant be bothered to try and fix them (same as all the same issues on every fifa game every year).  No wonder nobody buys it anymore. Why bother even trying to run these promos when they clearly DONT WORK. I have never seen such a poorly run community than the ea one. How do I get my pack to show up? 

  • slyguyleeds's avatar
    slyguyleeds
    Seasoned Newcomer
    29 days ago

    You must be the only person in 3 years to get your pack. Magic

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