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tct369's avatar
tct369
Seasoned Newcomer
2 months ago
Solved

Why was I banned?

This afternoon, I played Rivals. After completing 3 matches, the matchmaking time started to take longer. When I finally found an opponent and entered the match, I hadn’t even started playing when I got a message saying, "Your opponent has left the match." This kept happening to me for about 6 to 8 matches, so I exited the game. A few hours later, I received a BAN notification from EA. I don’t understand what I did wrong. Can someone please explain it to me?

  • tct369​ 

    We cannot assist with bans directly here on EA Forums. If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in the following link:

    How do I appeal a ban

    Thank you.

5 Replies

  • You would need to contact the terms of service team and appeal your ban. They should also tell you why you are banned. 

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    31 days ago

    tct369​ 

    We cannot assist with bans directly here on EA Forums. If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in the following link:

    How do I appeal a ban

    Thank you.

  • DosSZN's avatar
    DosSZN
    Seasoned Newcomer
    22 days ago

    Did you get unbanned? Same thing happened to me yesterday. Got a lot of disconnects and then I got banned!

  • tct369's avatar
    tct369
    Seasoned Newcomer
    22 days ago

    I sent them 3 cases, clearly told them the process but they still responded to me that it was against their rules, I also emailed a lot but they didn't reply. I'm so tired.

  • tct369's avatar
    tct369
    Seasoned Newcomer
    22 days ago

    they wont cancel the ban, they dont believe our explanation, they always think their system is right, i wish i had a record of my disconnet

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