my fc25 is crash when i connect to internet, but i still can play on offline. i already tried so many steps but still crash when it connect to internet.
i reinstall fifa23 and fc24 then i still can play the ultimate team and connect to internet, but the i reinstall fc25 it still crash when i connect to internet. i tried so many steps that i ask on chatgpt. how do i fix this?
Community ManagerHey tansribossku,
What's happening exactly when the game crashes? Are you getting an error message? If so, what does it say?
no i not getting any message it just crash out of the game
Community ManagerYou mention that you've already tried a lot. Could you give me an idea of what you've tried to fix this so I don't recommend something you've already done?
i tried clear cache in ea app, delete squad files in game, disable overlays, using internet phone data, reinstall, repair on x64 and x86 files, clean boot test, flushed dns, off two verification, update drivers, reinstall drivers, update windows, update graphic cards, using dxdiag, reinstall windows, reinstall ea app, reinstall steam, and few more i doesnt remember
Community ManagerThat's certainly a lot of steps. If you've already done everything up to a full windows reinstall and you're still crashing, then I'm not entirely sure what else I can recommend. Could you share a DxDiag with me, just in case I can spot something else?
Also, this might be a complete long shot, but could you try deleting and remaking your personal settings file when you go into the game?
how do i share dxdiag with you?
Community ManagerThere are steps on how to make one in the article I shared, and then you can click on the attachment button when you type a reply to attach it. 🙂
this ?
Community ManagerHey tansribossku,
I see that your GPU drivers are out of date, but if you're still able to play offline then that shouldn't be causing you to crash when you go online. I'd still recommend updating them just in case. You can find updated drivers here.
It's frustrating that you're not getting any errors, as that's making the troubleshooting somewhat harder. Especially because it's only crashing when you specifically go online, but you've already tried deleting squad files and repairing the game.
okay i already download the drivers and i already do the file checker and restart my laptop and still crash when i connect to online in fc25 :(
