Forum Discussion

akaziz05's avatar
akaziz05
New Novice
6 months ago

Getting disconnected out of ultimate team as soon as i leave a game or win

I have just started having this problem after i have played the new fantacy fc cup II as when i went to leave after the opponent scored i had been disconnected out of UT. I had no issues before with any game mode and played more than 20 games before this happened. I then tried to go to ea help and they said they cant do nothing as it isnt a connection error. I have tried to play on my second account and everything was fine but my account does not let me complete games and comes up with a message saying”the ea servers are unable to proceed your request at the current moment. Please try again later.” I have tried to get help from ea help but they said they cant do nothing and that only the game developers can fix this. I literally cant do any objectives or get any points for rivals. Please someone help my team is too valuable😭😭.

7 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi there. Most likely, you're hitting the security limits. More information on that can be found in this video from a few years ago.

  • BremnersLaces's avatar
    BremnersLaces
    Rising Newcomer
    6 months ago

    But for a player like me who's just been doing objectives etc I now can't play and it doesn't give me any clue for how long..?

  • akaziz05's avatar
    akaziz05
    New Novice
    6 months ago

    Hello thank you for getting back i get what a soft ban is but im confused as i haven't really done anything could it be that i played too many games? Because i was doing golden ball after every game i played?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    You should be able to play again within 24 hours.

  • For future refrence though should i not leave games and que up again quickly so i dont get soft banned again?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    This happens when you play a high amount of games over a short amount of time. Slow down and you should be ok.

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