Forum Discussion

Seasoned Newcomer

5 months ago

Solved

i cant ssubmit an appeal in my 2nd account

my RTG account disabled and i want to go to live chat and submit an appeal but it says i cant, why ? is there a problem? there is no chat section and it doesnt let appeal to get sent

connectivity

progress issue

xbox

EA_Lanna
4 months ago
Hi andrewlincoln910,

Just checking in here, and spotted your reply.

i want to go to live chat ,there isnt any chat with us section, there isnt any email us too

Ban appeals aren't cases the support team can help with. So there isn't an option to use live chat for them.

The team you're looking for is Terms of Service. They only operate through the web form. You can submit a webform using the steps in this guide:

How to appeal a lock, ban, or suspension

Are those the steps you've been following to date, aside from the live chat attempts?

- EA_Lanna

6 Replies

Replies have been turned off for this discussion

EA_Lanna
Community Manager
5 months ago
Hi andrewlincoln910,

What's happening for you when you try to submit an appeal but can't? Is the button greyed out? Are you getting an endless loading loop? Could you pop up a screenshot of what's happening?

- EA_Lanna
andrewlincoln910
Seasoned Newcomer
5 months ago
it says this when i want to send an apeal , and the second problem is i want to go live chat, but the chat with us section doesnt show up in any time
EA_Lanna
Community Manager
5 months ago
Hi andrewlincoln910,

Thanks for showing me what message is appearing. Can you take it back a step? What options are you selecting before that screen appears?

- EA_Lanna
andrewlincoln910
Seasoned Newcomer
5 months ago
the same thing happens when i want to go to live chat ,there isnt any chat with us section, there isnt any email us too
EA_Lanna
Community Manager
4 months ago
Hi andrewlincoln910,

Just checking in here, and spotted your reply.

i want to go to live chat ,there isnt any chat with us section, there isnt any email us too

Ban appeals aren't cases the support team can help with. So there isn't an option to use live chat for them.

The team you're looking for is Terms of Service. They only operate through the web form. You can submit a webform using the steps in this guide:

How to appeal a lock, ban, or suspension

Are those the steps you've been following to date, aside from the live chat attempts?

- EA_Lanna
EA_Lanna
Community Manager
2 months ago
Hi andrewlincoln910,

It looks like things have gone quiet here, so I’ll close this thread for now. I hope the advice shared was helpful and that your issue is resolved. If you run into this again or have new questions, please feel free to start a new thread.

- EA_Lanna