Hello everyone,
I am getting constant server issues where it kicks me out of an online game in seasons, UT, and also clubs. I don't understand what the real issue here is. I have done all the checks with my internet provider. Nothing seems to work. I even tried a LAN cable connection and it even got worse.
Can someone please help me if there is a solution to this?
Community ManagerHi there, @TecoBey
We can go through some connection troubleshooting. I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Make sure you have played several matches over a wired connection before running this test. Thank you.
Hello,
Please find the screenshot as below.
Community ManagerThank you. That's not bad, but it will experience issues. Can you switch to a wired connection or is your router too far away? I realized you tried a wire, but when switching, you need to make sure a full power cycle of your network equipment and console/PC needs to be done.
Hey, as you mentioned that I already tried wire but it didn't work out.
How can we get rid of this problem?
I have no problem with the ISP. We already made all the checks. It seems that the issue is coming from the EA servers.
Hello,
I am persistently getting the same issues.
Can you please help me understand what is going on?
Community ManagerCan you run the Connection Quality Report again? As before, if you are on a wireless connection, disconnects and lag are going to happen.
This is not about disconnection or lags.
I am consistently getting kicked out of EA servers.
Could you please check if there is any issue with my licenses ? Maybe the country where I live has some certain protocols that I do not obey in a compliant way.
