Random Disconnects on PS5 Pro (FC25)

Hi there. Thanks for reaching out. I'll try to help with your connection issues. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.

I tried to run the Connection Quality Report on my PS5 Pro as requested, but unfortunately the option for “Connection Quality Report” does not appear in the menu – even though I’m in Ultimate Team and connected to the EA servers.  

I tested my connection on the PS5 and everything looks good (NAT Type 2, wired connection, no issues).

Since I couldn’t access the in-game report, I ran the test via the EA website instead.

My results: Score: 93/100

Ping: 23ms

Jitter: 2.4ms

Packet Loss: 0.03%  

Screenshot is attached below.  Thanks in advance for your support!

Thank you. You've got some packet loss. That is most likely the issue. Have you tried speaking with your ISP to see if they are noticing any issues? Also, it would be good to go through the connection troubleshooting steps here.

If I understand you right, this just started happening when you switched to a PS5 Pro?

correct, the issue came when i switched to the PS5 Pro, with the Base PS5 i never had these problems

That sounds more like an issue with the console then. There's nothing built into the game that would make it disconnect more with the Pro over the standard PS5. Is it possible to play some matches on your old console and run that test again to see if the results are similar?

i just played the Bundesliga Cups Mode and missed Xavi Simons by one game but i have a clip of me winning and after the game ended i got disconnected and got a defeat even though i was 2:0 ☹️ is there any possible chance that i get a refund for Xavi Simons? i would be so grateful because i never achieved a card by Winning a cup 🙏 If you need any proof just let me know i send you anything you need.

Thanks for your support😁

Are you only disconnecting when matches complete?

No that one was an exeption, usually its mid Matches

Most of the time its early in the Match and not so common but still happened to me it was in the second half of the Match 

Do you still have your old PS5? I'd be curious to see if that disconnects or not. If it doesn't, then it seems like an issue with the Pro console.

I dont know if EA improved there servers but i am currently playing  without any Disconnects, i wanted to see if i still get Disconnects and then siwtch to the Base PS5 to test it out but now my PS5 Pro has not give me any DIscoennects in 1 hour gameplay. I will keep you on track if i get a disconnect again but i hope it wont happen anymore.

Other thing, is it even possible to get a refund for Xavi?