Re: I bought ea fc 25 but it doesnt work

The trial version isn't different from the game. You can only install fc25 series x/s version and when you open it, it says that the trial is up, even though I own the game. And even from the xbox shop where it says I own the game. When I click start the game, the same message appers and the game closes.

Every year the same problem... 

@canunsan22 

I realize they are the same. However, the hope is that deleting the current FC 25 you have installed from the trial and replacing it after it's been purchased may flag the game as being purchased. Can you try that please? Thanks!

I’m trying that now. If that doesn’t work what else can I do? @EA_Aljo 

@canunsan22 @ethenmon 

What platforms are you playing on?

@EA_Aljo @Xbox series X

@ethenmon 

Try clearing your locally saved games with these steps:

• Hit the Xbox Guide button and to the Settings
• Go to System > Storage Devices
• Choose Clear local saved games

Your system should restart. Let me know if that helps or not.

mine is series s

@EA_Aljo @It still tells me I can only play the trial and not the game. 

I appreciate your help. Unfortunately however this didn't work as well.

Ok!! Few points here, it may clear the misunderstandings:

1. 1 Issue for XBOX is going on, where people are unable to play trial 10 hours (there is a workaround provided but its not working for all, worked for me):
Issue Link: https://answers.ea.com/t5/Technical-Issues/EA-SPORTS-FC-25-10-Hour-Trial-Expired/m-p/14058751#M1575

2. In case you have already completed 10 hours trial play and you bought the game thinking you can continue playing, there are 2 instances:

2.a: You purchased FC25 Standard Version: This will not work as the game official launch date is Sept 27th, you will be able to continue your FC25 journey starting 27th Sept.

2.b: You purchased FC25 Ultimate Version: This should work, you must be able to play as Ultimate Version has a full early access of 7 days before actual launch date.

Thank you for those added details, @5975fd575c220d30 

Please try what is being suggested with the workaround and/or Ultimate Edition and let me know what happens. 

Tried that's numerous times and doesn't make no difference 

@Superdad2023 

Did you already use up all 10 hours of the trial? Which version of FC 25 did you purchase?

I'm having the exact same issue!! Bought the game after the trial and unable to play it after purchasing, fuming

I've reinstalled it 5 times and the result is no different, is there anything else I can try

Hello, everyone. For those of you that purchased the Ultimate Edition and are still only able to play the trial, please contact an advisor so they can investigate this. They will need to check to make sure your account should have access to the Ultimate Edition for early access. Instructions for opening cases can be found here.

I did these steps as well that doesn’t work you guys need to update your game and fix this issue there is nothing we can do but ask for a refund I just bought the game I was looking forward to it I’m not happy