Re: Online Service disabled - PS4 - EA FC 25

Hi, thanks for your reply.

The only other EA game that my son has installed is F1 23, he's checked that and it is working fine online.

He is able to access EAFC 25 from my adult account, and that is working fine too online, but if he uses that it means that he loses all of the bonuses that he should have had from paying extra for the Ultimate Edition (he bought it on his account).

We checked his EA account, and linked it to mine in case that helped re the management of his age etc, but it didn't make a difference. He is 14 and my understanding that the age for accessing online features is 13 in the UK (where we live and his account is registered to) so, again, I'm not sure why he is having a problem (FC 24 was fine).

We also double checked that web browsing is enabled on his PS account, which it is.

I've spent the morning trying to contact PlayStation support as well just in case, but I keep getting cut off after waiting 45 minutes to connect to an online agent. I will keep trying just in case.

I am also having this same issue 

My 13 year old lad woke up earlier, to play it. Kept getting same as you.

He was playing fc24 last night with no issues, and fortnite worked this morning as I got him to check it

This is the screen I get

Hey @SquizzerLFC & @antslater,

There's an option on PSN Parental controls to make an exception for a game. Can you please try that step? 

https://www.playstation.com/en-us/support/account/ps5-parental-controls-spending-limits/#exception

Let us know if that helps, 

He's on a ps4

We have the exact same issue. The exceptions feature is only for PS5 and not PS4. We have allow all for everything for PS4 and all other games work online. I suppose this is a bug that needs to be fixed. We can play online using my parent account, but that doesn't have all the extra stuff he payed for of course.

My son is a bit disappointed since he spent a lot of money for the early access.

My son is also getting this message, he is 13 years old too .. I have checked all parental controls, settings, PlayStation plus settings .. it’s awful especially as he paid for the early access too 

You can't use the PSN exception as there is no way to request it from the PS4 - I've checked this with PSN.

PSN say it seems to be an EA issue relating to age for online.

I'm currently in a chat (an hour long so far) with an EA person trying to resolve it.

It has to be an EA issue 

Has he plays GTA 5 etc, yes I know he's 13, I don't need to be judged lol 

Just highlighting the restrictions are not on the PS4/psn

Hopefully you can report back to us, with a fix

Currently 2 hours on a "chat" and they have come back with

"Sadly we are unable to resolve yoour query."

I'm pushing to speak to a manager...

That's an F-ing joke.

My son is absolutely livid.

He worked hard for the £90, been counting down the days for this to happen 

The final outcome it seems is that they have raised a bug report for me!!

They also recommend we upvote these threads on here to get attention!!

Utter carp.

How did you get a chat option? I'm trying to talk to someone about my issue -> Can't connect to FC Online and have the game pre-ordered.

My son is having the same problems too. He can play fc24 online without any problems but is not able to get online on fc25. He has a PS4, is 14 and all restrictions have been turned off.

He has paid a lot of money that he saved up for this and is quite rightly very upset.

Has this been resolved for anyone?

I am 14 years old and have the same problem. Had an extra job and worked hard to get the money for the ultimate edition.

Me and my friends had planned for many weeks to have a sleep over and play the new EA FC 25 game, but unfortunately it didn't end the way we wanted. Instead time was spent on troubleshooting and contacting several help supporters.

Me and my dad have tried everything you can test and even more, but we end up with the same conclusion every time. It has to be a bug with the EA FC 25 game, for ps4 players that have pre-ordered the ultimate edition and also have the parental control settings activated.

No restrictions on the playstation should affect the access to the game's online features and everything indicates that there is a problem with EA. It's very sad to hear that so many people are experiencing the same problem and I think that EA😕 actions are very questionable. I hope the problem can be fixed as soon as possible and that the young players who paid a lot of their own money can get what they paid for. 

An apology and some sort of compensation from EA would have been appreciated. 

Same here.
My son is 13, he has access to online features in other games, like FC24, but “age restrictions” prevents him from getting online on FC25. 
Yes, he’s on PS4, and yes he spent his own money (this game isn’t cheap!!) only to not be able to play it with his friends…

I hope they fix this issue quickly and that they provide some kind of compensation…

We have the exact same issue here. 

Please help us resolve this EA!!

I’m so disappointed, I saved up for this game for ages and paid extra for the early release and fifa points. I'd also arranged to play FC25 with friends today but have spent the day just feeling really disappointed. 

is there any update on this being fixed? Clearly there is an issue with the game incorrectly identifying u13 accounts as not being able to access online services such as UT. This is not correct for the UK so needs to be sorted as lots of kids have saved up for early access and currently they are getting nothing. Its really

poor from EA to not even acknowledge the issue. 

I'm 14 years old and I'm having the same issue. It keeps saying that online restrictions are not letting me play ultimate team and I've checked the playstation ones and its not on there. Other games such as fc24 and Fortnite work perfectly fine so I'm not sure what to do