Cannot Login to Ultimate Team

Hi there, @RJFlonzo 

I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

Sadly does not work, still will not connect

@RJFlonzo 

As a test, please try connecting to a mobile hotspot and try logging in. Let me know what happens.

I have the same problem. How can I fix it?

Using a mobile hotspot allows me into Ultimate team, why can I not get in on my internet?

@RJFlonzo 

This means the issue is with your ISP since a completely different network will allow you to connect. I recommend contacting your ISP to see if they can help.

@psinakis 

Are you able to connect with a mobile hotspot instead?

Yes.. 

@RJFlonzo 

Just to be clear, you're saying that you crash when playing, but can connect to Ultimate Team? If so, that's normal since you're on a hotspot. Like I said, this was just as a test. Since you can connect through a mobile hotspot, contact your ISP to see if they can tell what's blocking your access.

@psinakis 

Please contact your ISP. Something is blocking your access on their end.

I called my ISP and had them check on the internet. Nothing is wrong with the internet but I still cannot connect. And yes, it only crashes on hotspot. If I cannot play on either hotspot or internet, how am I supposed to play?