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aljayyusi86's avatar
aljayyusi86
Rising Newcomer
2 months ago

Claimed but not recieved [level 36]

This has happened to me in previous seasons but the most recent time this happened was in the current season and level 36 of the season pass. 

I have claimed both the regular season pass and paid season pass reward for the level [one evo and 1 86x5 pack] and I never recieved them. Even after restarting and waiting a few days. Still nothing. 

Any assistance while the season is valid would be appreciated so no rewards are lost. Especially since payments were made for the premium pass

Console xbox series x

discussion
evolutions
feedback
packs

2 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey aljayyusi86​ Other players have successfully resolved similar issues by doing a full power cycle on their console. To do this, turn off the console completely and disconnect it from power for about 2 minutes. This should help clear cache data and synchronize everything again. We're also tracking this issue in our main thread here

  • aljayyusi86's avatar
    aljayyusi86
    Rising Newcomer
    2 months ago

    Thank you for your response. Ive tried that several times and I am yet to receive my level 36 rewards. Neither evolution from paid pass or the pack

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