Playing experience is at an all-time low

I play hackers in around 1 out of 5 games on pc. 

Completely destroys my record, my rewards and my desire to play this game.

These hackers completely brick your players whilst boosting theirs with insane shooting, speed and automatic green timed shots. I make reports, i create tickets but I hear NOTHING back. The only thing I hear back is that my reports have been unsuccessful. What is even the point in wasting my time reporting? nothing gets done. The hackers are just getting more and more rife. 

My tiktok feed is just full of videos of people using hacks and selling them on a subscription. Selling FC25 hacks are a massive industry. All you have to do is google fc25 hacks and there are MANY different places to get them such as; cheatservice, lavicheats, privatecheatz, zhexcheats. SO MANY. 

Is anything getting done? do EA actually care? 

Another issue; game optimization for FC25 is horrible. I can play cyberpunk, ghost of tsushima and all the AAA games on ultra settings with super high fps with 0 issues. But somehow my pc struggles to run fc25 on ALL low graphics settings. I have watched so many tutorials on the best way to get smooth gameplay without stutters/lags. They improve to a certain point but is still terrible. 

You have to do magic tricks and perform file manipulation on the buggy **bleep** anti-cheat combined with counterintuitive graphics settings to even be able to have a playable game. While doing all of this, I still have to 'reactivate' my graphics settings every time I open the game. The graphic labels in the settings may display as unchanged but the game performs like **bleep** until you re-enter the best settings again. 

This has been the case since I moved over to PC 4 years ago and it just seems to be getting worse as technology gets better. How is this even possible?

I won't even get onto pack weight in the store AND in the sbc packs.

I spend so much time/energy and money on this game and it just seems pointless. I've made so many attempts to try to get some sort of compensation but the advisors cannot do anything. When things get pushed higher, it just seems to fall on deaf ears. 

Thanks for reading my rant,

I hope someone from EA who can actually do something sees this and actually does something.