Transfer Market: Anti-Fraud Algorithm Flags Too Many False Positives

EA removed all my Ultimate Team coins for alleged coin distribution, even though I have never bought, sold, or transferred coins. I simply trade players by buying them at a good price and relisting them for a reasonable profit.

Several people I know have had the same issue, and some were even banned despite only trading. On the other hand, I know players who bought or sold coins without being sanctioned. This makes me question how effective the anti-fraud system really is.

I have worked in computer science for 20 years. Any algorithm producing this many apparent false positives should be properly investigated before being used to sanction players.

I submitted an appeal with a PDF showing examples of my trades, but it was denied with a generic response. I appealed again, explained my trading method and asked which transactions were considered suspicious. That appeal was also denied without addressing my evidence or identifying any problematic trades.

EA says accounts are reviewed manually, but receiving repeated template responses makes the process feel completely automated. If normal trading can trigger a sanction, players should at least be told what they supposedly did wrong and be given a meaningful way to challenge it.

Meanwhile, third-party coin-buying and selling websites continue to operate while legitimate players are punished for using the in-game market. After two appeals, I still cannot get a clear explanation or speak to someone who will properly examine my evidence.

This is easily the worst customer-service experience I have had with a gaming company. Has anyone else been falsely flagged, and did you manage to get a genuine review?