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Bloodthicker3's avatar
Bloodthicker3
Rising Novice
2 months ago
Solved

I was banned just packing expensive player and sold him.

I have appealed three times and received the exact same automated answer every time. I don't think they are actually looking at the details of my case.

I have played this game for six years, always open packs, and have never gotten a top-tier player until now. I have missed only two days of playing since the game launched. Recently, I packed a tradable Jamal Musiala from the 500 Token Store pack and sold him for 4.2 million coins. The system immediately flagged my account for coin transferring, and I lost everything. I am incredibly sad to lose an account I put so much time into.

Quick question: If I ever get my account back, how am I supposed to sell an expensive player without getting banned again? Can anyone show me how to safely sell a high-value card so the system doesn't flag it? Please If anyone can help me to recover my account????

  • Hey Bloodthicker3​ sorry to hear that you are having issues.

    When it comes to how our team replies, our team uses templates to communicate the outcome of an appeal but they are not automated.

    A human member of the team reviews and investigates all appeals that they receive.

    If the team has denied your appeal, then it means that they found evidence to support the action. 

    If you think a mistake has been made, then the best thing to do is to appeal again and share as much info as possible

    As for your other concerns, selling items will not result in action taken on your account unless there is a breach of the rules. There are such things as false positives, but these are rare and if our team discovers one, they will make things right.

    That our team has denied multiple appeals would mean that they have found something that they consider a breach. What you can do is when appealing again share all the info that you shared with me here.

    Best of luck with it

    Darko

     

3 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey Bloodthicker3​ if the team has denied the appeals even after you have provided all the info, then there would be nothing that we would be able to do on the forums to change this.

    All I can do is recommend that you appeal again.

    Darko

  • I appealed 3 time and all 3 times i explained exactly how happened they just keep saying you are banned for coins transfer but i never in my life use those websites. 

    I sold him right the way and i was around 4.2 million in market i told them go log in in account and see for your self that i did exactly what i say and they just saying sorry.

    I had a lot packs to open for this Friday coming up and now no  account anymore i was so sad a disapoting in them if i did something wrong i will never reach out. 

    Show to me how else i can appeal this bc they will not do nothing to help me, im so so sad i worked so hard to get good team and plus is i was opening pack with money all that work went down the drain. If they can log in like me see i never did nothing suspension and they can see after that i was playing log in see and you will see it i know they can do that. 

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey Bloodthicker3​ sorry to hear that you are having issues.

    When it comes to how our team replies, our team uses templates to communicate the outcome of an appeal but they are not automated.

    A human member of the team reviews and investigates all appeals that they receive.

    If the team has denied your appeal, then it means that they found evidence to support the action. 

    If you think a mistake has been made, then the best thing to do is to appeal again and share as much info as possible

    As for your other concerns, selling items will not result in action taken on your account unless there is a breach of the rules. There are such things as false positives, but these are rare and if our team discovers one, they will make things right.

    That our team has denied multiple appeals would mean that they have found something that they consider a breach. What you can do is when appealing again share all the info that you shared with me here.

    Best of luck with it

    Darko