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Usef_zic's avatar
Usef_zic
Newcomer
1 hour ago

Server Disconnects & Missing Rewards (PS5) - 3 March 2026

Hi EA Support,

I am reporting major server issues occurring today (March 3, 04:30).

Weekend League: Disconnected during 4 matches while leading, resulting in 4 unfair losses.

Division Rivals: Servers were completely down during the final hours. I needed only 1 more win for my rewards but was unable to play.

Irreparable Disadvantage: Since I am playing from Belgium, I cannot purchase FC Points. I rely entirely on earned rewards to build my team. These lost wins and missing rewards have caused an irreparable disadvantage for my account that I cannot catch up on.

Account Info:

PSN ID: Usef Zi

Club Name: KielUnited

Platform: PS5

Please investigate my match history and compensate me for these technical failures.

Thank you.

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    Hi there. I'm sorry to say, we're not able to provide any compensation. What I can do is help troubleshoot your connection. Let's check the quality of it. I'd like you to run the Connection Quality Report and get me a screenshot of the overall score. Thanks!

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