Server Disconnects & Missing Rewards (PS5) - 3 March 2026

Do you have feedback? 

We will keep an eye out for other reports and update the community should we find any issues causing disconnects. Let me know if you change your mind about troubleshooting. Thank you.

Thank you for your response but I strongly disagree  that this is a network issue on my end.

I was in a PlayStation party during the disconnects. My voice chat never dropped, which proves my internet was stable. Only the EA servers failed.

1. ​Division Rivals: You ignored the fact that the servers were down during the final hours. I couldn't play my last match for rewards due to your server status.
2. ​Belgium context: Since I cannot buy points, these losses and missing rewards create an unfair disadvantage that I cannot fix.

​Please escalate this to a supervisor. I expect a manual review of my logs and fair compensation for these server-side errors.

​PSN ID: Usef Zi

Hi there. I'm sorry to say, we're not able to provide any compensation. What I can do is help troubleshoot your connection. Let's check the quality of it. I'd like you to run the Connection Quality Report and get me a screenshot of the overall score. Thanks!